FAQ
Good to know
What people ask before they book
What time are check-in and check-out?
Check-in from 15:00, check-out until 11:00. Tell the front desk a day earlier and an early arrival or late departure is usually fine.
How old do I have to be to go down to the casino?
You must have turned 18. We check a passport, ID card or driving licence on the stairs, house guests included.
Can I visit the cellar casino without staying at the hotel?
Yes. Anyone of 18 and upwards can come down with ID. Hotel guests go in free and get a drink at the cellar bar.
Is there a dress code in the casino?
Smart casual. Tracksuits and sportswear are not allowed on the casino floor after 20:00.
Is self-exclusion or a visit limit possible?
Yes. Speak to a croupier or the duty manager; the limit or exclusion is logged privately and holds from then on.
Is breakfast included?
Breakfast is set out from 07:00 to 10:30 in the cellar bar and is included in nearly every rate; the confirmation says which you have.
Can I drive to the hotel?
The old town is closed to through traffic, but we can register your plate for the delivery window so you can drop off luggage at the door.
How do I get here from the airport?
Riga International Airport is about 20 minutes by car. A private transfer costs €35 each way for up to three guests, or bus 22 stops a short walk away.
Is parking available?
We arrange a space in the nearest car park at €18 per night. Please ask for it when you book.
What is the cancellation policy?
A flexible rate is cancellable free of charge until 48 hours before arrival. Non-refundable rates are charged at once.
Still wondering about something? Ask the front desk